This diagram shows the Customer with four Platforms which make up the Omni-Retailing Experience :-
Channel, Customer, Products and Purchasing,
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Implementation of a Strategy could be done as follows -
Decide the priorities from the four Platforms, eg Customer
Review the Subject Area Data Models and create a 'Best-Fit' Model
Define the Events in the Life-Cycle of a Customer.
Choose a suitable
Reference Data Architecture
Review the value of a Proof-of-Concept.
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Check out these Subject Area Models :-
Customers
In Store Shopping
Online Shopping
Payments
POS
Products and Brands
Products and
MDM
Purchasing Patterns
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